Returns & Refunds Policy

1. Returns

You may request a return within 14 days of receiving your order.

For hygiene and safety reasons, cosmetic and beauty products cannot be returned if they have been opened, used, or tested, unless the item is faulty, damaged, or incorrect.

To be eligible for a return, items must be unused, unopened, in their original packaging, with seals intact, and accompanied by proof of purchase.

2. How to Return

To request a return, please contact us at Info@rubaie.co.uk within 14 days of delivery.
Approved returns must be sent to:

56 Dorrington Road
Birmingham
B42 1QS
United Kingdom

Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.

3. Faulty or Incorrect Items

Please inspect your order upon delivery. If your item is faulty, damaged, or incorrect, contact us within 48 hours so we can resolve the issue.

4. Exchanges

We do not offer exchanges. To receive a different item, please return the original item and place a new order.

5. EU Customers

Orders shipped to the European Union may be cancelled or returned within 14 days, unless the cosmetic product has been opened after delivery.

6. Refunds

Approved refunds will be issued to the original payment method within 14 business days. If you have not received your refund after 20 business days, please contact Info@rubaie.co.uk.